2006 Mazda 5 110,000 mile service at the convenience of your home or office

Patrick is very thorough, and will patiently explain what he's doing and if any subsequent work is needed. He even caught a mistake another mechanic had made which could have led to engine failure!

The mechanics themselves are great. But the Your Mechanic business side of things wasn't at their level. The initial diagnostic said I should replace an O2 sensor. I scheduled the appointment to have it replaced. Two days prior to the appointment, 'your mechanic' called and said the initial quote was wrong and that I needed a different O2 sensor which was more expensive. I OKed the different part and when the mechanic showed up, it turned out to be the wrong part for the car and the mechanic said I needed the sensor which was originally recommended. This caused a completely unnecessary delay and multiple appointments which didn't need to happen. I asked the customer service rep why they changed the part recommendation in the first place, and he didn't really have an answer for me. I can't help but think it was an attempt to up-sell me. They did compensate my trouble by throwing in a belt replacement for free and said they gave me another discount as well. So I appreciate that. But in terms of trust and reliability of the business, I'm going to have a hard time vouching for this service as the convenience factor was clearly compromised.

Roberto was very professional, on time and most importantly, saved me money! He didn’t replace things that weren’t absolutely necessary, and as a woman that’s very important since he didn’t try to up-charge or add unnecessary services. He clearly explained what was wrong with my car and I felt the difference in performance as soon as I drove it. My car is much smoother now! I will definitely use Roberto for future bookings! Thank you so much!