2013 Jaguar XJ 128,000 mile service at the convenience of your home or office

He was early. And that was a good thing. For I was concerned about the weather. He is professional. Knowledgeable. And a quick worker. I LOVE this car. And I don't trust it to anyone. And I really if possible would like for Ben to be the one to respond. When I need auto work. If possible.

Chet showed up and did exactly the check that I expected to test for fuel pump failure...I didn't know how or where and would have done it had I known. Regardless, we came up with the same result--pump failed. He was ready to do the job, but made clear what the hardest part would be. Being the car is a Jag, it was clear that the design engineers had never had to do maintenance on one...he set aside the time and checked to see of a cheaper pump might be available. Point made. He was working to make his customer happy while still doing the work needed. Told me about a few things besides on work I could do myself vs. have done. My kind of mechanic. Let the pros do what the pros do, let us knuckle busters do what we can to feel proud of ourselves. Great guy.

I told him when he arrived that I hoped he didn't mind if I watched him do the brakes and rotors as I wanted to learn so that I could paint my brake calipers later on. He spent a lot of time with me, showing me step-by-step what he was doing, and little tips to make it easier. I'll use this service again without a doubt, and will ask for Alex.