2011 Hyundai Elantra 78,700 mile service at the convenience of your home or office

I had my friend used my car and he accidentally had put diesel instead of gas without realizing it causing a "crank no start" issue in the car. After having it checked by 2 more mechanics, only Michael was able to quickly & rightly diagnose the problem stating it's the wrong fuel type. Michael's engagement with me was a scheduled fuel pump replacement, which was recommended by the first YourMechanic tech. As per the first tech diagnostic report, the fuel pump is faulty giving low pressure causing a crank no start issue. I was skeptical about low-pressure diagnostic considering the fuel pump was very new and I had pressure tested it myself. But I still went with scheduling the replacement service with YourMechanic based on the first tech's claim stating if this will not fix the problem, YourMechanic will not charge me for parts and labor for this service (which I learnt later was bogus promise) Thank God, I trusted my instinct and asked Michael to double check the pressure before proceeding with replacement. He confirmed too the pump was giving correct pressure, suggesting there is something else going on. Michael then changed my appointment type to another diagnostic service, performed the diagnostic and rightly identified the cause. He is very thorough with the service, took snapshots, recordings and proper documentation of the job. On separate note, I learnt my lesson with YourMechanic, getting any refund or warranty cover from them is not easy. I ended up paying twice for diagnostic, since they refuse to refund me the first mis-diagnostic charge, stating they don't have any guarantee policy on diagnostic service. I can't imagine the nightmare, if I had paid for fuel pump service and trying to get that money back. Long story short, I highly recommend Michael but not YourMechanic.

I got into my Elantra to go to lunch, turned the key and...nothing. The dashboard lights flickered a bit, there was some clicking, but nothing else happened. Since I've used YourMechanic in the past for a previous battery problem with my Mustang, I decided to schedule an estimate to diagnose the problem since I believed it to be a battery issue. Yup, it turned out to be a dead battery, which he went and got and, of course, installed and fixed. Lucas was excellent, courteous and explained the issues at hand.

We've used YourMechanic with Joseph as our technician on every service we've done since moving to Utah. He's timely, fast, efficient, and exceedingly knowledgeable. If you want to learn how things are done, he lets you pick his brain and even watch as he does the service. When he did an earlier service (a transmission flush) I watched the whole time and he answered my questions as they came up. He's a great mechanic and gives great service while doing even better work, I would recommend Joseph 278%!!