2011 Ford Focus 7,500 mile service at the convenience of your home or office

Ben was friendly and professional. He worked quick and gave me some tips on upcoming services I will need for my car. I will use this service again for sure!

Broken exterior drivers door handle, interconnected with the electric lock system, made access impossible. A true Ford design debacle, in my opinion. Car had to remain unlocked at all times to gain access since Ford only offers one door (drivers side) with a key. If locked, you had to enter through the trunk. Andrew brought several handle options to cover all bases. As it turned out, a complete new handle was not actually needed, although he had to take the entire door panel apart to discover the real problem. Several twists and turns were encountered, all of which he handled expertly and with good humor. Both time and cost expanded slightly, but totally in line with the unforeseen problems, and all was completely controlled by Andrew during the repair. The end result was a fully functional system. A skilled craftsman was sent and a skilled craftsman fixed the problem, in spite of the Ford design engineers.

Robert told me what the ac readings should be and then showed me what they were before and after the Freon recharge. Obviously the reading was low initially. Very communicative, clear and competent. Excellent technician.