2003 Ford E-350 Club Wagon 130,000 mile service at the convenience of your home or office

My only complaint is that he couldn't be scheduled to do the actual starter replacement until Saturday! Had to schedule another tech thru their site for tomorrow afternoon. Had hoped to get fixed today....

Breck was sent as a replacement mechanic for my original morning booking that was a no show. He arrived on time, with all tools and parts needed for the job. Unfortunately, he was unable to get authorization for additional parts and was forced to spend a very long time on the phone to get authorization to update my quote and purchase an additional part for the job. He did not have everything needed at first (he was covering last minute for thr no show), but he got things squared away quickly. He is very bright and professional, and answered all my questions thoroughly. His customer service skills are excellent. Unfortunately the company was horrible. They are very difficult to contact, and I know this because I spent over an hour.on hold with them to get to a representative. Once I got someone, they were helpful. It was December 26th, so I can understand being understaffed, but had this been an urgent repair, I would have been in trouble. Breck made the entire service a pleasure. If only they would stock their mechanics better, he would have completed the job much sooner. He stayed as long as it took to get the job done, and let me take a test drive before I even had to pay! I would only use your mechanic.com ever again because Breck is one of their finest mechanics.

We could not have asked for a better experience! Gustavo arrived early. He was friendly and personable from the moment we said hello and shook hands. He did the 50 point inspection with my husband and son observing. He did not mind them being there at all. He was honest with us and explained everything that needed to be done and how soon each thing should be done. We are definitely going to have him take care of these things for us soon. I highly recommend Your Mechanic, especially for Seniors and those who just don't have the time to go sit at a service center. I am so grateful that Gustavo was assigned to us! I cannot say enough good things about him, his expertise, his service and the way he treated us! We are really happy and look forward to him fixing our truck soon.