I have a Ford Fusion 2011 and I'm getting a message on my...
Responses
Randall C
351 days ago
Hi, my name is Randall.
Welcome to Just Answer
I am sorry you are having issues with your vehicle.
I will do my very best to try and help.
Working remotely can be a challenge at times and I may? have add'l questions for you to help me better understand the situation
If you receive popups for a call, I do not send them and I am unable to do calls, I will be working in Chat
Please bear with me a couple minutes so I can review your question and I may? need add'l time to pull up diagrams etc
I promise I will return very shortly.
Many thanks!
Customer
351 days ago
Thank you Randall, I don't mind waiting.
Randall C
351 days ago
Have you owned this vehicle since new?
Customer
351 days ago
No, I purchased it used a year ago.
Randall C
351 days ago
Ok, thanks, \*\*\*\*\* \*\*\*\*\* me to pull information and send to you, May be a couple minutes but will return shortly. Thanks Randall
Customer
351 days ago
Understood, thank you
Randall C
351 days ago
This is a known problem, You vehicle should be under the recall, I can in no way say yours was one under recall but shows on my end it should be, Even if the recall was done? you still need to call dealer and let them know the problem is back etc, The recall may not have been done., Basically its changing the rack which includes the module and motor. I have attached a copy of the "owners letter" for the recall, It is a .pdf file so if using a phone? you may? need to open the file from your email . Here is that file link
I hope this has helped. I do the best I can working remotely. If you have any followup to this question? I am on/off each day and will reply as soon as I am back online. Otherwise, nice speaking with you and hope you have a wonderful remainder of the day.
Thanks for using Just Answer
Customer
351 days ago
Thanks again Randall and have a wonderful day.
Randall C
351 days ago
you are welcome
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I have a Ford Fusion 2011 and I'm getting a message on my dash saying, "[power steering](/topics-power-steering/) assist fault". I can drive the car, but turning requires effort. Mechanic's Assistant: When was the fluid la...
I have a Ford Fusion 2011 and I'm getting a message on my dash saying, "[power steering](/topics-power-steering/) assist fault". I can drive the car, but turning requires effort. Mechanic's Assistant: When was the fluid last checked? Have you heard any whining noises while turning the wheel? No noises when turning and this model car, according to the owner's manual, does not use power steering fluid. Mechanic's Assistant: Are you fixing your Fusion yourself? What have you tried so far? I've only investigated the fuses under the hood. I'm not a mechanic and haven't attempted anything else. Mechanic's Assistant: Anything else you want the Mechanic to know before I connect you? I've read that it may have something to do with a "rack and pinion", rusted bolts triggering the computer, loose wiring, or power steering motor failure.