My 2005 Ford Explorer won’t turn over I just changed the ...

Hello and welcome! My name isCustomerand I can assist you with your question. I am a former master tech and I have worked in this field for 20 years. I specialize this type of problem you are experiencing so I am confident I can assist with this issue. I am sorry you are having this issue and I understand this can be frustrating so I will try my best to help. While we are working on this issue together, please allow up to 30 minutes (or more) between replies as I might be online helping other customers or offline spending time with family. Please understand I can only see what is on this page and what you have already shared with me. Please keep in mind, I don’t know the history of the vehicle and I don’t know your mechanical ability, however, I will try my best to help. The phone call prompts are automatic and are coming from the web site, not from me. If you would like to speak on the phone, please request a phone call on your end and I will call you right away. I am going to start by asking some basic questions to get up to caught up to where you are at with this situation so I can assist you in a timely manner. I appreciate your time and patience while we are working together on this issue. My goal is to provide you with a pleasant experience and ensure all of your questions are answered. Please reply back at anytime so I can fully answer or address any questions or concerns you may have. _Please download or save any documents or images I may send you as they will automatically expire after 7 days._ Can I start by getting your first name? Thank you

You can call me jj Wilson

Thank you JJ Wilson. Does the serpentine belt under the hood move or turn when you try to crank the [engine](/topics-engine-ford/)?

Without knowing all of the information like the vehicle history, the components that have been tested or replaced, the results of any tests that need to be run and without being there myself looking at the vehicle, it is hard to say exactly what is going on. I can only give you a general answer, but I hope this helps. If the engine makes a whining sound when cranking this could be a few different things. First of all we need to check to see if the crankshaft is turning. You can do this by watching the serpentine belt as an assistant crank the engine over. If the serpentine belt is not turning on cranking this could be an issue with the flywheel or the starter itself. If you just replace the starter you could have a faulty new starter or a cracked flywheel. If the serpentine belt is turning on cranking and it's making a whining sound, this could be a sign of no compression due to a timing chain issue or a base and a mechanical issue. Just be sure the battery, cables and connections and all engine and frame grounds check out good. Thank you so much for giving me the opportunity to help you. I really appreciate your patience through this process. My goal is to provide you with excellent service. If you have follow-up questions on this same topic, please use the reply box below. To start a new conversation with me on a new topic, you can [request me here](//www.justanswer.com/car/expert-amedee/). Glad I can help. Please let me know if you have any further questions. Thanks and have a great day! Best Regards, Customer/p\>