My anti theft on my vehicle went off and now I’m unable t...
Customer
My anti theft on my vehicle went off and now I’m unable to crank
Mechanic's Assistant: What is the make/model/year of your car?
2016 Chevy traverse
Mechanic's Assistant: Are you fixing your Traverse yourself? What...
My anti theft on my vehicle went off and now I’m unable to crank
Mechanic's Assistant: What is the make/model/year of your car?
2016 Chevy traverse
Mechanic's Assistant: Are you fixing your Traverse yourself? What have you tried so far?
I was trying to fix my trailer lights
Mechanic's Assistant: Just to clarify, what are the exact lights you're talking about?
My park lights wasn’t working on my trailer so I went to the fuse box
Mechanic's Assistant: Anything else you want the Mechanic to know before I connect you?
Anti theft light is on and won’t start
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Responses
Chad Farhat
335 days ago
Automotive Expert
Hi, I'm Chad. Welcome to JustAnswer. I'm reviewing your question and I will be posting your reply ASAP.
Thank you for your reply and that information as this does help me better understand the situation. I’m sorry to hear you are having this problem. I know this can be frustrating. Please give me one moment to type out some info for you. I’ll be right back!
A live optional phone call will be automatically offered by JustAnswer, you can accept or if you decide to decline we can continue with text until you feel the live call would be better suited to you.
I will try to help you on this here
Customer
335 days ago
HelloOk
Chad Farhat
335 days ago
Automotive Expert
Did you check all the fuses in the fuse boxes if any blew while trying to troubleshoot the parking light ?
The security system will trigger, if it is not recognizing the key or battery went below 10 volts or a fuse blew while you were wroking on it , unless you have a failed component in the secuity system not related to what you were doing ,like door switche, hood, trunk, receiver module , rf signal from key ect we have a lot parts involved
Have you tried resetting it ?
are the key fob still working your power locks ?
Master Reset
1-Disconnect Both Battery Cables ,Positive & Negative .
2- Touch Cables With Each Other For 60 Secs ( this will take any residual power in the Harness to Reset the Vehicle Modules )
3- Wait 30 min
4- Close all doors and trunk
5- Reconnect Battery Positive First
6- Use The Key in The Driver Side Door
Lock Cylinder to Lock it & Unlock,IF You have only a Key Fob ,use it to lock and unlock
7- Enter vehicle and Start it .
**Please Let Me Know**
**Thank You**
**Chad Farhat**
**ASE Certified Technician**
Customer
335 days ago
I only disconnected the positive cableGot both disconnected now
Chad Farhat
335 days ago
Automotive Expert
lets Try it the way I sent you
if you have a voltmeter make sure the main battery reads 12 volts first, open and close all doors and hood, and trunk in case a switch is stuck open
let me know
Customer
335 days ago
Don’t have the funds right now because I just paid my mortgage
Chad Farhat
335 days ago
Automotive Expert
Please ignore call request not needed here ,I m sorry website is sending it not me
Customer
335 days ago
Disconnected both and reconnect but still nothingYou still thereAre you still with me
Chad Farhat
335 days ago
Automotive Expert
for 30 min ?
Customer
335 days ago
Ok I'll let you knowThanks
Chad Farhat
335 days ago
Automotive Expert
No worries, you are very welcome
If the master reset did not work
Then Next step will be a dealer scanner or equivalent to read security module fault codes and based on these codes see what failed in the security system, like the local parts store code reader they use to read for free will not do here, it will not see the security module to read it , around $100 charge at the dealer to hook up the correct scanner, you could have shorted out something in the system if all fuses checked out and master reset did not work, unfortunately, there is no way to by pass this system ther than repairing it , no fuse or relay to pull out
I understand your fund situation, but I m only the messenger here :)
but that will be what is needed to move forward
Please Read Below How to Get Back in touch with Me
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I'm Online Daily from 7 Am Till Late Eastern Time Zone
Thank You?Chad Farhat?ASE Certified Technician
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Customer
335 days ago
Still nothingStill anti theft lock on
Chad Farhat
335 days ago
Automotive Expert
Did you check fuses with a test light? if you did and they are all good
Then Something must have shorted out working on trailer wires if all was well prior
Then Next step will be a dealer scanner or equivalent to read security module fault codes and based on these codes see what failed in the security system, like the local parts store code reader they use to read for free will not do here, it will not see the security module to read it, around $100 charge at the dealer to hook up the correct scanner, you could have shorted out something in the system if all fuses checked out and master reset did not work, unfortunately, there is no way to bypass this system rather than repairing it, no fuse or relay to pull out
Customer
335 days ago
I'm going check my fuses again
Chad Farhat
335 days ago
Automotive Expert
ok ,
and unhook any wires you disconnected or rewired on the trailer plug if any
Customer
335 days ago
Still unable to fix the problemWhat do I need to doMy anti theft is on and vehicle won't startHello
Chad Farhat
335 days ago
Automotive Expert
I m sorry to hear that
Please click on the link to view the pdf file on the security system wiring circuit for your vehicle
You need to check or have a shop check for you a short or an open wire and all components for functionaly
that shows all parts and fuse and modules involved
Or Have a dealer scanner or equivalent to read security module fault codes and based on these codes see what failed in the security system to narrow it down , you could have shorted out something in the system if all fuses checked out and master reset did not work
Customer
335 days ago
I don’t see anything about a security system
Chad Farhat
335 days ago
Automotive Expert
Not sure why ,I sent them but no worries here they are again
[http://f01.justanswer.com.s3.amazonaws.com/jhook1398/77e19a2c-ac10-4e9b-8065-2ca04ed3f73e\_dsdsd.pdf](http://f01.justanswer.com.s3.amazonaws.com/jhook1398/77e19a2c-ac10-4e9b-8065-2ca04ed3f73e_dsdsd.pdf)
Chad Farhat
335 days ago
Automotive Expert
do you see them now ?
Customer
335 days ago
I see it
Chad Farhat
335 days ago
Automotive Expert
ok good
Customer
335 days ago
Hello you thereHad to pick up my loadI'm thinking about just getting you to talk me through itIf you're available
Chad Farhat
335 days ago
Automotive Expert
unfortunatley I m not set up to accept calls
but you can request one and if other expert can do it,they will see request on board & accept the request .
Customer
335 days ago
What I need to do
Chad Farhat
335 days ago
Automotive Expert
there is a button on your screen to request call you press on it
Still not sure what you need?
Have a certified mobile mechanic diagnose what's wrong with your car, at your home or office.
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My anti theft on my vehicle went off and now I’m unable to crank Mechanic's Assistant: What is the make/model/year of your car? 2016 Chevy traverse Mechanic's Assistant: Are you fixing your Traverse yourself? What...
My anti theft on my vehicle went off and now I’m unable to crank Mechanic's Assistant: What is the make/model/year of your car? 2016 Chevy traverse Mechanic's Assistant: Are you fixing your Traverse yourself? What have you tried so far? I was trying to fix my trailer lights Mechanic's Assistant: Just to clarify, what are the exact lights you're talking about? My park lights wasn’t working on my trailer so I went to the fuse box Mechanic's Assistant: Anything else you want the Mechanic to know before I connect you? Anti theft light is on and won’t start