Volkswagen Jetta Parking brake is stuck Inspection at your home or office.

Excellent

This was my first experience with My Mechanic, and Steven represented the company well. He was timely, efficient and put us at ease. When I texted for a quote, the guy reported being from California and was very helpful and professional. He thoroughly explained the process and what to expect. I wasn't enthused about having to give my credit card number over the phone, but I suppose it is neccecary to avoid wasting time and gas for employee's if a customer flakes out. I was far less impressed with the office staff. I'd attempted to postpone the appointment, but was told there would be a late cancellation fee placed on my card. I believe $50. To avoid this, I had a friend wait at my house for the mechanic. I explained I'd be unreachable the following day and that my phone was being erratic about messages. I was assured someone would be here at the specified time. I'd explained I convinced a friend to sit at my house to meet the mechanic. She had things to do, however sat here for two hours, no one showed up. I called the following day to inquire as to what had happened and was not happy about the way the employee spoke to me. When I inquired as to why the mechanic hadn't shown up. I'm not difficult, and understand things come up. but she went straight into defensive, rude about having left a voicemail re. the mechanic not showing up. Ultimately, I ended up rescheduling. I am glad I did, as Steven was great. She'd been so indignant about the mandatory $50 fee when attempting to reschedule the dayvbefore, but I'm more concerned with the skill of a mechanic than whoever handles the phones. The rate was very fair and I will probably use Your Mechanic again.

Rusty did a great job, he was very knowledgeable and thorough

A meticulous mechanic.