1991 Porsche 911 120,000 mile service at the convenience of your home or office

Ben saves this company. The company infrastructure and support from scheduling, accuracy, follow up, and customer service was terrible. My first appointment had a location change. The time was set for 11:00 on a Saturday. I drove a half hour to get to my car, When I get there, No mechanic. When I texted the mechanic he tells me that they called him on Thursday to tell him the part wouldn’t be in. Not only did they send me a reminder email on that Thursday to show up on Saturday but I called Friday to change the location.. So between me calling in, them sending me an email, and the mechanic being notified that the part was not in yet, which also means they waited til the last minute to order the part, because my appointment was 2 weeks out, makes 3 opportunities to notify me so that I didn’t have to clear a whole Saturday morning appointment time for an appointment that would never happen. So they reschedule the appointment and only because I was super persistent did they schedule me with Ben for the following Friday on 10-2-20. Ben actually called me before the appointment to let know he could come early. I’m thinking great they are on it. NOPE, they changed the address on the reschedule back to my home address and Ben went to the wrong location. I was irritated, but Ben was nice enough to drive another half hour to come and repair my car and did it with a kind and professional attitude, not to mention, if I had taken my car to the Porsche dealership they would have racked up at least 3 hours, Ben was done in 1. I appreciate him for his work ethic and his professionalism. Ben- A++ Company F-

Kenneth showed up on the exact time of the appointment. He was extremely friendly and knowledgeable. He replaced the starter on my Porsche 911 which is not an easy fix, He had all the necessary tools to remove all parts to get to the starter and did it flawlessly. I watched him do the entire replacement and he was so meticulous and careful that he impressed me. The Porsche 911 is very compact car and he was able to disassemble and then reassemble everything perfectly. I would highly recommend Kenneth to anyone interested in the convenience of at home repair you wont be disappointed.

Good job !