1995 Mercedes-Benz C280 11,200 mile service at the convenience of your home or office

In the past 10 days I have booked Scott to perform the following: Transfer Case Fluid Replacement, Front End Differential Fluid Replacement and today Rear End Differential Fluid Replacement. I was so impressed with his attention to detail and professionalism when he did the Transfer Case Fluid I knew he was the guy I wanted working on my car. Great job Scott!

First and foremost - Tinashe was amazing! He showed up on time, was kind, courteous, and professional, and completed the service quickly and efficiently. The comments below are not reflective of Tinashe's performance. Again, he was wonderful! The Your Mechanic service department, on the other hand, was horribly inefficient. The first two service appointments were no-shows. I understand that you are utilizing independent contractors to complete the work and that a no-show or price discrepancy is not the service rep's fault, but the service reps -- the people on the phones -- who are the only conduits between your services and your customers, are also a key component of your brand, and I doubt that lack of courtesy is one of your brand pillars, agreed? So, with that said, when a rep does not show up for a customer, Your Mechanic should be reaching out, proactively and personally, to save the sale. They should pick up a phone and call the customer - not send a text 5 minutes before the mechanic's service time to share that the mechanic will not be coming. And when a customer calls in, understandably frustrated by trying (hard) to breathe through a very difficult challenge; and when the price quoted for the first no-show appointment doubles for the second no-show appointment, and then there is still no reconciled adjustment to the customer's advantage for the THIRD appointment made, an option should never, ever, EVER be "Well, do you want the service or do you want to just cancel." Not cool at all. There is always a way to satisfy a reasonable customer. And a customer should never have to explain to a phone rep that it is illegal to change a quote for a service that the rep's company does not provide as contracted. And when I entered my credit card information and pressed send on YOUR website, that transaction became a legally-binding contract. Please do not send me a coupon for my next service. Have a Teams Meeting, a group chat, a company training, whatever it takes. Just do better, Your Mechanic. Do. Better.

He was punctual. The problem was diagnosed and the estimate was explained in detail.