2001 Mazda Protege 71,200 mile service at the convenience of your home or office

Ben called to see if he could come to the appointment early. He was nice and he installed the alternator and belts and jumped the car to get it running. I was told to leave it running for about 10 minutes to charge the battery , then I'd be good to go. I let the car run for at least 20 minutes then turned it off and it wouldn't restart. I called him and left a message but he didn't return it. I called the main number which took hours to call me back just to say that they had to call me back again. When they called back the next day, they said that Ben had informed me that I would need new battery terminals...WHAT?? He NEVER mentioned anything about the battery terminals and his report has nothing to say about the battery. He either lied to the office or neglected to tell me or put it on the report. So then they asked me if I wanted to set up an appointment to get the terminals installed....NO!! I'm not booking another appointment after that!! Are they crazy??? I'll get someone else to do the terminals and I will NEVER use YourMechanic again.

Scott showed up on-time (actually few minutes early) for both of my appointments. He is very knowledgeable and very personable. Not only was his work outstanding but, it was a pleasure to meet him as well. I will request Scott, on all further appointments for work I need done on my vehicles.

Jay is very knowledgeable and gave me recommendations on other services I needed for my car. I would recommend him as a personal auto technician to my friends.