2012 Hyundai Sonata 56,200 mile service at the convenience of your home or office

My appointment was between 1:00pm-2:00pm. Even though Robert was only going to be a little later then 1:00pm he called to let me know what his ETA was going to be. Robert did a through inpection on my car and broke it down so I would understand everything that is going to be on the estimate, which was very much apprieciated. I have to admit in all the experience's I have had with mechanic's, this has been by far the best.

Jeremy showed up on time (actually early) and was able to diagnose my issue quickly. He was knowledgeable and friendly and made my first experience with YourMechanic a pleasure (well, as pleasurable as car repairs can be 😉).

DON'T LEAVE THE MECHANIC ALONE! NO MATTER WHICH MECHANIC YOU'RE ASSIGNED. This is a tough one because I am sure that Travis is a great mechanic, but it's the practices of the organization that I have a problem with. I specifically requested brake pads to be done. I knew that my rotors could be turned and would not need to be totally changed out until the next time my brakes needed changing. Travis arrived on time and according to my husband he was very courteous. My husband walked away and Travis proceeded to do the work. When the work was done it turns out that Travis changed my rotors and my breaks and he never reached out to me (or my husband) to state that he would be changing the rotors. It would seem to me that although my job stated pads only, he brought rotors with him and had every intention of putting rotors on causing my bill to be $90 more than I expected. I reached out the to company and it would appear that they have a very stern position on battling with the customer when they know that they're wrong. It took 3 phones calls and me standing my ground for them to offer at least 50% of the increased amount back, and instead of them taking it from their pocket they took it from Travis, and on top of it, my brakes still had/has a squealing sound when I stop. I would imagine that this should go away with new pads and rotors. If you decide to use this company DO NOT leave the mechanic alone. I recommend that you stand there and watch them. I'm very disappointed with the company.