2019 Cadillac XTS 142,500 mile service at the convenience of your home or office

I had an appointment scheduled for yesterday and the tech never showed. No call, text, or email. No communication whatsoever. My conversation with "yourmechanic" wasn't great either. To get to the point, I'm very glad it was so bad. Rating was less than zero if that's possible. I was rescheduled with another tech and wasn't very convinced it would go well. I WAS VERY, VERY WRONG!!! Phillip came by early, totally prepared and was a super nice person. He is amazing, great personality very thorough and got the job done in less than an hour. He explained everything he did and also everything he inspected. I asked him if I could request him for any work I needed in the future. He changed my opinion of the company from 0 to 5. I went from never going to do business with "yourmechanic" to getting more quotes for future services, that is of course if Phillip can be the one to do them. If he can't do it I will not get it done or I'll wait as long as it takes until he can do it. I want to say it again, that Phillip changed my opinion of "yourmechanic" and convinced me to do business with them in the future.

Well he showed up on time, but when he got here he backed his vehicle up in the driveway opened the rear door started pulling out his tools and setting things up and never spoke a word to me. Didn’t say hello or introduce himself. So I said hello to him he responded and kept going kinda rude. He was done in no time came over said “Ok” you’re done gave me a estimate on something else got in his truck and left. 路‍♂️

Behrak arrived early and performed the repair quickly at a fraction of the cost the dealer wanted to charge. I’m very pleased with his work.