2002 Porsche 911 60,000 mile service at the convenience of your home or office

Ben saves this company. The company infrastructure and support from scheduling, accuracy, follow up, and customer service was terrible. My first appointment had a location change. The time was set for 11:00 on a Saturday. I drove a half hour to get to my car, When I get there, No mechanic. When I texted the mechanic he tells me that they called him on Thursday to tell him the part wouldn’t be in. Not only did they send me a reminder email on that Thursday to show up on Saturday but I called Friday to change the location.. So between me calling in, them sending me an email, and the mechanic being notified that the part was not in yet, which also means they waited til the last minute to order the part, because my appointment was 2 weeks out, makes 3 opportunities to notify me so that I didn’t have to clear a whole Saturday morning appointment time for an appointment that would never happen. So they reschedule the appointment and only because I was super persistent did they schedule me with Ben for the following Friday on 10-2-20. Ben actually called me before the appointment to let know he could come early. I’m thinking great they are on it. NOPE, they changed the address on the reschedule back to my home address and Ben went to the wrong location. I was irritated, but Ben was nice enough to drive another half hour to come and repair my car and did it with a kind and professional attitude, not to mention, if I had taken my car to the Porsche dealership they would have racked up at least 3 hours, Ben was done in 1. I appreciate him for his work ethic and his professionalism. Ben- A++ Company F-

Arrived ahead of appointment time. Very professional, easy to talk to. Helped me understand what was going on with my vehicle.

Joseph was incredibly nice and knowledgeable. I had some concerns on my cars brakes, and he let me know the pads that were put on were to big. Joseph could have tried to push for me to get new rotors like other places would have. Joseph instead showed me where the pads were rubbing. He made it easy and convenient with setting up the next appointment for me to fix the brakes.