1993 Mazda Protege 40,000 mile service at the convenience of your home or office

Ben called to see if he could come to the appointment early. He was nice and he installed the alternator and belts and jumped the car to get it running. I was told to leave it running for about 10 minutes to charge the battery , then I'd be good to go. I let the car run for at least 20 minutes then turned it off and it wouldn't restart. I called him and left a message but he didn't return it. I called the main number which took hours to call me back just to say that they had to call me back again. When they called back the next day, they said that Ben had informed me that I would need new battery terminals...WHAT?? He NEVER mentioned anything about the battery terminals and his report has nothing to say about the battery. He either lied to the office or neglected to tell me or put it on the report. So then they asked me if I wanted to set up an appointment to get the terminals installed....NO!! I'm not booking another appointment after that!! Are they crazy??? I'll get someone else to do the terminals and I will NEVER use YourMechanic again.

I'll start with the basics: John is punctual, professional, quick, and very competent. I would absolutely recommend him to any of my friends and family. On to my visit, specifically: I had an issue with some suspension work that I did earlier this year (DIY). I was having trouble tracking down the issue, so I wanted to get some professional help. This was my first time ever using a mobile mechanic service, and had never met John before. He showed up within 2 or 3 minutes of the start of the appointment window. After the usual courtesies, he got right down to business. He asked a few questions, listened me describe the work I had already done, etc. Then, he took a quick look around and made his recommendations. I'm no mechanic myself, but I do have enough knowledge to be dangerous. I can tell you he didn't recommend anything unreasonable (no cabin air filter nonsense to run up the bill, etc.), and he definitely caught some minor screw-ups I made during my DIY adventures. We scheduled a time for him to come out and replace the parts (sway bar end-links), and parted ways. Again, he showed up right on time. He installed the links and made a couple of minor alterations to fix my mistakes, all in about 40 minutes or so. He probably could've done it faster if I hadn't been so chatty. If I had done the work myself, it would've easily been 3 or 4 hours (optimistic estimate). It was worth it to get it done quickly and professionally, and to have a second (more experienced) set of eyes on the work I did previously. You won't be disappointed with John. If you've never used a mobile mechanic before, you're missing out. It's a much better experience than getting an appointment at a shop, taking off work to drop your car off, finding a ride, blah, blah. John won't BS you. If he recommends a service, it's because your car needs it. He brings all the tools he needs, plus the parts he'll need for the service/repair. Unless it's one of the few things best done at a specialized shop (alignments and such), he can do it just as well as a traditional shop. Even if it wasn't cheaper, I wouldn't go back to a shop. Of course, it is cheaper, so that's nice, too.

It was beneficial to have Michael come to my garage and assess my vehicle. It saved me time and frustration from having to tow my rx8 to a dealership or a shop. His analysis was low to dead compression (meaning engine is dead). Luckily I got the bad news from home and he was savvy enough to look up engine replacement prices for me on the spot. I have further decisions to make but this service saved me from further frustration and lost time. Thank you Michael.