2000 Mazda B4000 18,000 mile service at the convenience of your home or office

The mechanics themselves are great. But the Your Mechanic business side of things wasn't at their level. The initial diagnostic said I should replace an O2 sensor. I scheduled the appointment to have it replaced. Two days prior to the appointment, 'your mechanic' called and said the initial quote was wrong and that I needed a different O2 sensor which was more expensive. I OKed the different part and when the mechanic showed up, it turned out to be the wrong part for the car and the mechanic said I needed the sensor which was originally recommended. This caused a completely unnecessary delay and multiple appointments which didn't need to happen. I asked the customer service rep why they changed the part recommendation in the first place, and he didn't really have an answer for me. I can't help but think it was an attempt to up-sell me. They did compensate my trouble by throwing in a belt replacement for free and said they gave me another discount as well. So I appreciate that. But in terms of trust and reliability of the business, I'm going to have a hard time vouching for this service as the convenience factor was clearly compromised.

Tabitha was great. On time, very personable, very quick for the task and good with pointers. Although the work did not solve the issue which had nothing to do with her work (process of elimination), the parts installed were better than original.

This young man was amazing. He was very courteous, knowledgeable and professional. I appreciate that he kept me informed as he progressed through the diagnosis of my car. I am Very Pleased with his service-I will definitely us this service again!