2014 Kia Rio 63,750 mile service at the convenience of your home or office

Was really patient with me in explaining what could possibly be wrong with my alternator and that it may not have to be replaced yet. But then he actually discovered and fixed the issue with it on a final check before he was meant to leave, after completing the other services requested. Excellent work.

As a first time user at YourMechanic.com, it was absolutely fantastic for me that Jonathan was the one sent to diagnose my vehicle issue. I felt very much at ease from the outset due to his easygoing manner. He was very detailed, as well as patient, when explaining (and illustrating) the problem, the solution and what repairing the issue entailed. I would definitely recommend Jonathan for 1st time users (or any users of YourMechanic for that matter). As I’m not sure if I will get the work done at this point, I will definitely request Jonathan if I decide to do so.

Simply put, good customer service is all about creating a relationship with customers and providing them with a friendly and helpful atmosphere. There are many different avenues and strategies you can follow to provide good customer service. When you have Malcolm as your Mechanic he nails customer service detailed caring a master tech! You don't get this kind of care anywhere.