1996 Hyundai Accent 21,000 mile service at the convenience of your home or office

My Experience with Nicholas was excellent. He was able to complete his prior job early and called me to see if he could come earlier to inspect my vehicle. Nicholas came around 1:30 and quickly diagnosed the issues that I was having with my car. He did a full inspection and gave me a quote for the part that would need to be replaced. I would recommend Nicholas if you are in the Raleigh area and are having any car troubles. I was worried about using your mechanic and I wanted to do the work myself. I'm glad that I went with your mechanic to do the inspection knowing that I could have diagnosed it myself. Since your mechanic saved time and energy from me doing the work since I work a ton of hours. If you are wondering if your mechanic will screw you over I'm telling you don't be afraid.

DON'T LEAVE THE MECHANIC ALONE! NO MATTER WHICH MECHANIC YOU'RE ASSIGNED. This is a tough one because I am sure that Travis is a great mechanic, but it's the practices of the organization that I have a problem with. I specifically requested brake pads to be done. I knew that my rotors could be turned and would not need to be totally changed out until the next time my brakes needed changing. Travis arrived on time and according to my husband he was very courteous. My husband walked away and Travis proceeded to do the work. When the work was done it turns out that Travis changed my rotors and my breaks and he never reached out to me (or my husband) to state that he would be changing the rotors. It would seem to me that although my job stated pads only, he brought rotors with him and had every intention of putting rotors on causing my bill to be $90 more than I expected. I reached out the to company and it would appear that they have a very stern position on battling with the customer when they know that they're wrong. It took 3 phones calls and me standing my ground for them to offer at least 50% of the increased amount back, and instead of them taking it from their pocket they took it from Travis, and on top of it, my brakes still had/has a squealing sound when I stop. I would imagine that this should go away with new pads and rotors. If you decide to use this company DO NOT leave the mechanic alone. I recommend that you stand there and watch them. I'm very disappointed with the company.

Joe was awesome he went over and above to get me back on the road! If i could give him higher than a 5 i would. I had a bad experience with customer service which really put me in a bind and hecwas able to salvage that experience and then some! Any time i need work on my cars joe will be my guy, highly recommend